Our Chauffeuring Service’s Rules and Rates

Explore our rules and service rates at Silver Wings Chauffeurs. 

 Pricing and Payments and our terms and conditions of trading!

All travel with Silver Wings Chauffeurs is at a fixed price which will be advised at the time of your booking. Point to Point Service and or return as confirmed in your at time and date of your booking. 

However, please note:

• A 50% surcharge will apply to all travel on gazetted Victorian public holidays (Melbourne Cup/AFL Grand Final/Melbourne Grand Prix etc 
• Thirty minutes waiting time is complimentary with every booking (Forty five minutes for travel from Melbourne Airport). Waiting time will be charged for each additional fifteen minutes or part thereof. Pick up only from Melbourne Airport will incur at airport pick up fee and all incurred tolls fees. Waiting fee also apply when you require a pick and drop off and a return pick up at a later time on the same day for non airport bookings. example going to restaurant/Bar/Winery/Concert or similar and require a pick up at the same address and location on the same day at a later time. This price will be provided at time of booking ! No Show for Pick ups only at Melbourne  Airport after reasonable efforts to contact you on the Mobile phone number provided we be charge 100 Percent fee, Should your Flight be delayed or cancelled at the last minute we understand however it is your responsibility to contact our driver as soon as you are aware as we will only wait the agreed time in the booking and agreed pick up location in the booking.Should the flight be cancelled we required written evidence proof from the Airline stating Flight Number, your full legal name and date and time of booking with us. A fee will be charged to cover our reasonable business costs  of our driver travel to the airport and return to our home base in this instance of  $250 AUD Dollars. All Booked Services must be paid in full prior to pick at clients address, We accept bookings by Debit Card/Square/Direct deposit to the booking date and time other payment methods like google pay and pal pay will be advised soon. A confirmation email will be sent once payment is made for your records.  
• A 100 Percent Cancellation fee applies less than 24 Hours prior to date and time of booking.  Any Credit or debit card fee fees will be charged to your card or payment methods as well.
• Any request to change the destination/s or pick up location once your driver and journey has commenced will incurred additional charges, We are a Fixed point to point Service however we always try and please out customers however requests  Silver Wings Chauffeurs reserves the right to charge additional charges as we sit fit to cover our costs, to provide the best service to out customers and in the normal course of running a business. Any request to change the route or pick locations/s of passengers must be made prior to 48 hrs preferably and not less than 24 hours before booked time and date and first pick up location.  As we may have other bookings on the same date or time on or before your booking it is always best to contact us as soon as you need to make any changes. by confirming your booking and making payment you agree that any increase in E-Tag fees East link or City Link/Linkt  fees will be passed onto your account credit or debit card prior to the date of booking.   

We strive to offer customer-friendly prices for your specific private chauffeuring needs.  Commercial Passenger Vehicles Victoria (CPVV) is the regulator of the commercial passenger vehicle industry. 

This industry includes booked services such as that provided by Silver Wings Chauffeurs and rides=hare vehicles. Within Melbourne Airport, vehicle permits and driver authorizations are issued by Melbourne Airport which is owned and operated by Australia Pacific Airports (Melbourne) Pty Ltd.

Silver Wings Chauffeurs complies with all requirements of CPVV and Melbourne Airport and all our drivers have completed a State Police Background check.